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OUTSIDE CONTINENTAL U.S.: Shipping and
handling charges to Alaska, Hawaii and Puerto Rico will be determined
by size and weight of order. We will advise you of these costs for
your approval before order is processed. Please note: Checks are
processed upon receipt and cleared prior to shipment of your order. A
fee of $35 will be charged for returned or canceled checks. Credit
card charges are processed only when your order is shipped.
SATISFACTION GUARANTEED
Our first priority is to meet your decorating needs. If you are
not satisfied with your purchase return it, as described below, within
two weeks for product exchange or refund. Custom orders are not
returnable for refund or exchange.
RETURNS: If you are not pleased with any item
(except custom orders), re-wrap merchandise securely in original
packaging with your comments noted on the back of your packing slip.
Call for a "Return Authorization Number". Item must be in sellable
condition.
DAMAGED DELIVERIES: All shipments are fully
insured against damage while in transit. If outside carton appears
noticeably damaged, alert carrier at once. If merchandise is damaged
or items are missing, contact Heath Sedgwick immediately for
instructions. Carrier (UPS, U.S. Postal Service or trucking company)
will be notified for inspection and pickup. You must retain all
shipping material (carton, packaging, etc.) for inspection by carrier.
DO NOT return product directly to Heath Sedgwick without "Return
Authorization Number" (see below) as this will result in delayed
replacement or reimbursement.
CALL 631-751-1129 FOR RETURN AUTHORIZATION NUMBER.
Please note: Any package not having our RETURN AUTHORIZATION
NUMBER printed prominently near address label will be refused by our
receiving department and carrier will return it to you at your
expense. Return item prepaid and insured for full cost by UPS within
14 days to:
HEATH SEDGWICK
218 E Main Street
E Setauket, NY 11733
REFUNDS. After merchandise is returned in
sellable condition you will be issued a refund. You will be reimbursed
for item in manner by which it was purchased, credit card or check.
Shipping charges are not refundable.
Please Note: Prices are subject to change without notice and
all orders are subject to prices currently in effect at time order is
placed with us. All sizes shown on merchandise are approximate. We are
not responsible for typographical errors.
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